Please allow 1-2 business days processing time for your order to be shipped. During holidays orders can experience delays to be processed.
If invalid information is provided we will be unable to process your order due to inaccurate or incomplete payment or incorrect address information. Your order processing may be delayed an additional 3-5 business days if invalid information is provided.
***(Note: All shipping addresses are verified through US postal service, if you are unsure of your shipping address, please refer to USPS.com, this does not apply to international orders.
We ship Monday-Friday, excluding weekends and USA holidays.
EXCLUDES WEEKENDS AND PUBLIC HOLIDAYS OR POSTAL HOLIDAYS.
**Cognaro Mind is NOT responsible if the package is not delivered in the guaranteed shipping times as it takes 1-2 business days to process the order and we cannot be held liable for USPS Guarantees.
Time in transit depends on the shipping method selected. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Cognaro Mind is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
In case of refusal of a package, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund.
United Parcel Service (UPS) is the primary delivery service used. We cannot guarantee replacement of lost or stolen packages shipped via UPS. In case of delays or any situation with your delivery please contact support@getcognaromind.com. Cognaro Mind is not responsible for any lost, stolen or delayed packages.
***(Note: On very rare occasions international shipping to some countries can take 4-6 weeks. In severe cases 8-12 weeks. Cognaro Mind is not responsible for any delays caused by the destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.)
Due to high order volume a customer's order goes directly into our fulfillment center to be processed. If the customer contacts within 24 hours after they purchased they can cancel their order. If the customer contacts after 24 hours of purchase time then they will not be able to cancel their order. If your order is already processed or has already shipped, we cannot cancel the order. Customers will need to either refuse the package and immediately notify support@getcognaromind.com the date it was refused or return the package with a valid tracking number and notify us with said tracking number so we can verify.
It is the responsibility of the buyer to make sure that he or she enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with a re-ship or refund.
In the event a customer’s tracking number states delivery was made to the customer's address, Cognaro Mind does not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking information confirms delivery, please contact the designated shipping company USPS for assistance.
All returns need to be shipped via USPS to the following address:
Cognaro Mind
19655 E 35th Dr #100, Aurora CO 80011, USA
By ordering through our website you are bound to the Terms and Conditions
getcognaromind.com
If you have any questions, please let us know at support@getcognaromind.com.